SAP CRM (Customer Relationship Management)
Self-paced videos, Lifetime access, Study material, Certification prep, Technical support, Course Completion Certificate
Uplatz
Summary
- Certificate of completion - Free
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Overview
Uplatz offers this comprehensive course on SAP CRM (Customer Relationship Management). It is a self-paced course with video lectures. You will be awarded Course Completion Certificate at the end of the course.
CRM stands for customer relationship management. With a CRM system, you can automate and integrate your customer-facing activities: sales, marketing, customer service, and e-commerce. Best-in-class CRM software also offers tools for customer analytics, personalization, social media, collaboration, and more. In today's highly competitive business environment, top companies are increasingly focused on their most valuable asset - customers. In this way, companies need a tailored software solution for their customers that is user friendly, easy to customize, fully integrated and flexibly implemented.
SAP CRM offers several advantages, some of which are -
- Allows industry-specific and cross-industry end-to-end use of business processes.
- You can use flexible, process-based deployment options.
- It offers you an open adaptive technology platform based on SAP NetWeaver.
With Uplatz SAP CRM course you will learn-
- SAP CRM sales.
- SAM CRM Marketing.
- SAP CRM analysis.
- SAP CRM service.
- SAP CRM web channels (e-marketing, mobile CRM, etc.).
- SAP CRM IC Interaction Center.
- SAP arrogance.
Course media
Resources
- SAP CRM Course Syllabus - download
Description
- SAP CRM Solution Overview
- Overview and Introduction to SAP CRM
- Foundation and Architecture of mySAP CRM
- mySAP CRM Analytics
- mySAP CRM Marketing
- mySAP CRM E-Commerce
- mySAP CRM Channel Management
- mySAP CRM Sales
- mySAP Interaction Center
- mySAP Service
- mySAP Field Applications (with focus on Mobile Service)
- mySAP CRM for Industries
- Integration with other MySAP suite of modules
- SAP CRM Base Customizing
- SAP CRM Basic data and Customizing settings for these objects
- Business partner
- Organizational model
- Territory Management
- Product master CRM Business Transactions
- Overview of generic functions in business transactions
- Activity Management (including Activity Journal and Group-ware Integration)
- Transaction type and item category customizing for these objects
- Middle-ware settings
- Middle-ware connections to R/3, APO and CRM
- CRM Business Partner - CRM Middle-ware
- CRM Middle-ware Sales and Billing
- Basic concepts of SAP CRM middle-ware
- Replication administration
- Monitoring and error handling
- Implement Customer Interaction Center
- Architecture landscape
- Agent functions and processes in the IC
- Define CIC Profile and Customer-Specific
- Workspaces
- Define front-office framework
- Component Configuration
- Action Box Configuration
- CTI Configuration
- Client Implementation Case Study - Live Exercise
- Implement Internet Sales
- Architecture and landscape
- Set up a logical system and connection with OLTP R/3 and APO
- Configuration of the CRM Server - Base Customizing
- Configuration Web Application
- Creating Product catalogs
- Publication of Product Catalog content
- Create Internet User for order processing
- Sales Transactions using Internet Sales
- Web Shop Maintenance
- Client Implementation Case Study - Live Exercise
- Implement CRM Marketing
- Opportunity Management
- Activity Management
- Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
- Marketing Calendar
- Customer Segmentation
- External List Management
Who is this course for?
Anyone who wants to make a successful SAP career.
Requirements
Passion and determination to achieve your goals!
Career path
- SAP Basis Administrator
- SAP CRM Functional Consultant
- Subject Matter Expert in SAP CRM
Questions and answers
Is this course suitable for someone who hasn't used CRM before and wishes to learn how to extract reports etc
Answer:Hi Catherine This course is specifically on SAP CRM, of course it includes introduction to CRM and then proceeds to the details of SAP CRM software. What we mean is that you might want to learn the basics of CRM over the internet and then proceed with this course but yes you can take this course even if you haven't used any CRM before. Hope this helps. Team Uplatz
This was helpful.Hi, I am a professional backend tester. I want to learn API functions of SAP CRM. Will it be useful?Will I get any demo SAP-CRM application to learn?
Answer:Hi Raghuraman Our SAP CRM course is quite comprehensive but does not specifically cover the API functions. However, you can go for the tutor-led online training where we will include this topic extensively as well as we'll provide the SAP CRM application server for you to practice on. Team Uplatz
This was helpful.
Certificates
Certificate of completion
Digital certificate - Included
Course Completion Certificate by Uplatz
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
